I need to obtain a Visa confirmation letter…

You can obtain a visa confirmation letter through the MyIMG portal... CLICK HERE to login in. You will need your Certificate or Group Number or Insured ID number and Date of Birth to log in. If you have any issues, please call us at 1-800-573-2674. … [Read more...]

What is Global Medical Insurance.com’s mailing address?

ATTN: Global Medical Insurance.com Insurance Consultants International 19760 Knights Crossing Suite 1C Monument, CO 80132 … [Read more...]

What is IMG mailing address?

General Mailing: International Medical Group, Inc. 2960 N. Meridian Street Indianapolis, IN 46208 USA Claims: Claims Department P.O. Box 88500 Indianapolis, IN 46208-0500 E-mail: CustomerCare@imglobal.com ATTN: Claims Department   … [Read more...]

How long does it take to process my application and receive my ID card and other documents?

Every attempt will be made to process your application timely. The specific time frame depends largely on the type of coverage for which you are applying. If you are applying for short-term coverage under the Patriot series, IMG will process your application and forward fulfillment materials … [Read more...]

Do I need to carry the ID card with me at all times?

Your ID card contains important information including contact information for IMG should a medical emergency arise. We recommend that you carry it with you at all times. … [Read more...]

What if I need a replacement card because the original was lost, stolen, or damaged?

There are several ways to obtain a duplicate ID card.  The Client Resources page features an ID card link as a menu item on the right side of the page.  Simply click the link and follow the instructions.  IMG's quick links also features a link to print a duplicate card.  Additionally, if you have a … [Read more...]

Does IMG accept collect phone calls?

IMG offers a toll-free number within the U.S. and Canada of  1.800.628.4664 . From the Bahamas, use 1.866.677.4500. You may also call collect at  1.317.655.4500 . … [Read more...]

Am I required to complete an IMG claim form every time I go to the doctor?

The Claims department encourages all insureds to complete a Claim Form for each new onset of an illness or injury.  This process gives IMG knowledge that you are receiving medical treatment and allows us to watch for appropriate billing to be filed on your behalf.  If you fail to submit a Claim Form … [Read more...]

How long will it take to process a claim?

Complete "Proof of Claim" must be received by IMG prior to making any benefit determinations. Proof of Claim is defined within your plan or Certificate of Insurance. Once all information is received, then claims are promptly processed in accordance with industry standards. However, when additional … [Read more...]

Where do I mail my claim?

International Medical Group, Inc. Attn: Claims Department P.O. Box 88500 Indianapolis, IN 46208-0500 … [Read more...]